Fast Facts for Your Stay

A Place for Healing and Compassionate Care

We know that a quiet environment is important to help you rest and heal. Here are a few things that we do to help you get a good night’s sleep:

• For increased quietness and to respect your privacy, we will close the door to your room (especially at night).
• Hallway lights will be dimmed after visiting hours.
• We ask patients and visitors to turn cellphones to vibrate.
• Earplugs are available. Ask your nurse if you need a pair.

Cafeteria

Location: first floor

Hours:
Monday through Friday: 7 a.m. to 6:30 p.m.

Saturday/Sunday: 9 a.m. to 6 p.m.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for help, press the call button. If you have any questions on how to use the call button, ask a staff member to show you.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do. Minimize the use of electrical devices.

Gift Shop

The hospital’s gift shop is located on the first floor of the North Tower across from the Information Desk. Cash and credit cards accepted. Hours vary.

Guest Meals

Guests may dine with a patient for an additional fee of $5.00. A My Dining Guest voucher may be purchased in the cafeteria or café.

Hearing Impaired

Telecommunication Device for the Deaf (TDD) phones are available upon request. Interpreter services for sign language are available via computer and webcam.

Hourly Rounding

Our nurses will check on you at least once an hour during the day and once every two hours at night. Your nursing team will ask you about your pain level, bathroom needs and overall comfort level.

ID Bracelets

You will get an ID bracelet on your wrist to ensure that your correct name and date of birth are available to hospital staff at all times. For your safety, staff will frequently ask you to verify your name and date of birth. We also use various color-coded bracelets to help identify special information, like allergies, to keep you safe.

Interpreters

Telephone interpreter service is available for non-English-speaking patients.

Mail and Flowers

A volunteer will deliver mail and packages to you. Individual florists deliver flowers to patient rooms, except to the Intensive Care Unit.

Pastoral Care

We welcome clergy to visit patients. A chapel/quiet room is available on the third floor near the Intensive Care Unit.

Patient Meals

You can order from our At Your Request–Room Service Dining® bedside menu within your prescribed diet. You may order any of your meals between 7 a.m. and 6:30 p.m. To order, call ext. FOOD (3663) and let the staff member know your name, room number and the food you want. A host/hostess will deliver your meal within 45 minutes. If you need help setting up your bed table or opening any containers, please ask your host/hostess.

Patient Portal

With our free, password-protected Patient Portal, MyTowerHealth, you can:

• ask your doctor questions from home
• access your and your family’s medical records
• check test results
• request an appointment
• request prescription refills
• review medications, immunizations, allergies and medical history

Here’s how to sign up for a MyTowerHealth account:

• Call the MyTowerHealth Help Desk at 484-628-6924 to request an instant activation email or ask for one during your next office visit.
• Click the blue Instant Activation hyperlink in your email (your link will expire after 24 hours).
• Enter a username, password, date of birth, zip code and security question.
• Accept the terms and conditions by clicking in the box and click the submit button.

Once you have successfully activated and created your MyTowerHealth account, you can manage your healthcare needs and play a more active role in your healthcare decisions.

Personal Belongings and Valuables

Personal care items can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If you cannot send your valuables home, please speak with your nurse about securing them in the hospital safe.

Photo & Video Policy

To protect your privacy and the privacy of others, please follow these rules for taking photos, videos and audio recordings (Recordings), and using social media.

• No Recordings without the consent of a staff member.
• Some areas allow no Recordings at all. Please respect this guideline.
• Recordings must always respect the privacy of patients and staff.
• Recordings may not interfere with the care of the patient.

Anyone who does not respect these guidelines may be asked to stop recording, hand over or destroy the recording, or delete postings to social media.

Thank you for helping us respect privacy.

Public Restrooms

Visitors should not use the bathrooms in patient rooms. Public restrooms are located on all floors near the elevators.

Smoking

You’re not allowed to smoke or vape anywhere in the hospital or on the hospital grounds.

Telephone

All patient rooms have phones that are free of charge. Friends and family can call you by dialing 610-983-1000.

Vending Machines

Vending machines are on the first floor across from the Information Desk in the North Tower.